Soliman Apps

Support

Email support@soliman-apps.com. We reply within 2 business days (Sunday to Thursday, Saudi Arabia time, UTC+3).

Please include:

your Atlassian site address (for example yourcompany.atlassian.net);
the space key and the question link where the problem happens;
what you expected and what you saw, with a screenshot if possible.

Please don't send passwords, API tokens or confidential content.

Common questions

Someone can't see a question

Askwise shows a question only to people who can view its Confluence space. Check the space permissions.

Someone can't ask or answer in a space

Check Space settings → Integrations → Askwise. If asking or answering is limited to groups, the person must be in one of those groups.

How do I find questions in Confluence search?

On the Confluence search page, open the Type filter and choose Askwise question. Confluence indexes new questions within a few minutes, and Askwise retries every hour if Confluence was busy. Inside Askwise, the search box searches all questions you can see.

The app says it is read-only

The Askwise license for your site is not active. Questions stay readable. A Confluence admin can renew the license in Manage apps.

How do I export?

In Space settings → Integrations → Askwise, select Export this space. Askwise creates a page in the space with a JSON file and a CSV file attached.

Security reports

If you think you've found a security issue, email support@soliman-apps.com with "Security" in the subject. We treat these first.