Soliman Apps

Support

Email support@soliman-apps.com. We reply within 2 business days (Sunday to Thursday, Saudi Arabia time, UTC+3).

Please include:

your Atlassian site address (for example yourcompany.atlassian.net);
the request type and a request key where the problem happens;
what you expected and what you saw, with a screenshot if possible.

Please don't send passwords, API tokens or customer data.

Common questions

The panel doesn't appear on the portal

Check that at least one option is turned on and saved for that request type.
Check the request type: settings are saved per request type.
Run Customer preview with the request key. If the preview shows the panel, the setup is correct.
The panel needs a signed-in customer. It doesn't show for anonymous visitors.

An SLA doesn't show

The SLA name must match the name in Jira exactly. Run a preview on a request that has that SLA, and add the SLA from the list shown there.

A linked request doesn't show

With the default rule, a linked issue appears only if the customer can already view it in the portal. To show shared incidents to everyone, use the "Any issue in the same project" rule for that request type.

Where are the settings?

Settings (gear icon) → Marketplace apps → Manage apps → Take me there, then Portal Clarity → Configure.

Security reports

If you think you've found a security issue, email support@soliman-apps.com with "Security" in the subject. We treat these first.